Contact Feit Electric | Customer Service/Support 2024 - JustUseApp (2024)

The Good: The packaging of the hardware. The Bad: I purchased the dual outlet outdoor smart plugs with the intention to set them up for my holiday lights and decorations. I have plenty of experience setting up WiFi outlets of many different brands. The software does NOT connect properly even following the instructions exactly. Then if you attempt to troubleshoot you find typos and English errors in the text which is immediately disconcerting. Then when you read the privacy policy... The Ugly: Your face after you read the privacy policy. Here is a DIRECT QUOTE: “Feit Electric collects general and non-public personal information.” What is “non-public personal information” you ask? Well, allow me to elaborate what it discloses in their own policy. “Non-public personal information may include WITHOUT LIMITATION: name; address; phone number; email address; credit card number; account information; VOTING BEHAVIOR; SPENDING PATTERNS; and individual tastes and preferences.” Oh and it doesn’t end there... “Non-public personal information is any...information...that is proprietary or identifies or can be used to identify, contact or locate you or someone at your business.” Oh and you do NOT have any option to opt out. The Summary: HOLY CARP! I’m no conspiracy theorist by far but this made in China product is going right back to Costco and this app is getting deleted immediately!

I have installed and been using Feit Electric smart devices for last 6 months with fairly good experience. I have 20 smart dimmers and multiple smart plug outlets. For about a week, since March 13th, the Feit app for iOS started acting weird. The biggest issue is with the app showing smart devices ON while they are actually OFF, when you pull screen down to refresh, it changes status for some devices, but it is never correct. What’s more annoying - I have created automation for exterior and interior night modes, that should turn ON lights at sunset and turn OFF at sunrise. It worked pretty good for last 6 months and stopped working correctly in last 6 days. I tried to reset devices and connect them back again with no luck. It is definitely something wrong with your Feit server. I read also other bad reviews on Apple AppStore about same issues from other users. How you can help me to fix the issue? If not fixable I will return all devices to Costco. Please advise. Thank you.Update as of March 24th: Looks like developer reads reviews and comments. After more than a week of malfunctioning, the app was updated and all seems to be working fine back again.

I have a Feit smart RGB strip and every time I go from the color or effects changing page back to the dimming one, it automatically changes back to full white at whatever brightness I had set last. It is obnoxious at night when I want red at 2% when I actually get white at 98%. I have contacted Feit multiple times about both their products and app, but I never get a response past the automated “we have received your request”. I am genuinely regretting investing so much of my effort into the Feit electric ecosystem. You know what they say: Some things are cheap, some things are good, and some things are fast (meaning you can get it in your hands quickly). No matter what, you can never have all three. If something is cheap and good, you won’t get it soon because everybody wants it. Now, if it’s fast and cheap, which the Feit equipment was, it probably isn’t good. I was hoping Feit would prove this theory wrong, but that has not been the case this far. I have reached out and reported bugs consistently and I never get help. I hope this review catches somebody’s attention because it fees like I am the only one with a problem.